Localnee is committed to providing fair and transparent refunds for our AI-powered services. This policy outlines the conditions, eligibility, and process for refunds under our pay-as-you-go model.
Localnee runs on a credit model — you buy Localnee credits and spend them across AI features, storage, and other usage. This Refund Policy explains when refunds are available for credit purchases and services.
Localnee credits are prepaid. Credits already spent (on AI posts, images, videos, storage, or other usage) are non-refundable, because the service has been delivered. Unused credit balances stay in your wallet and do not expire while your account is active, so you can keep them for later. Refunds of unused credits, where offered, are at Localnee's discretion and may exclude any bonus credits.
Refunds are considered only for payments made for Localnee services that were not delivered due to technical issues or billing errors. Usage-based charges (e.g., AI-generated posts, analytics insights, or pay-per-feature usage) are non-refundable once the service is rendered.
To request a refund, contact our support team within 7 days of the payment on WhatsApp at 7636896791. Provide your account details, payment reference, and reason for the refund request.
All refund requests are reviewed by our support and billing team. If approved, refunds are processed to the original payment method within 7-14 business days. Refund approval is at the discretion of Localnee based on the usage and circumstances.
Localnee does not provide refunds for: 1. Services already rendered or consumed (e.g., AI posts, AI-generated ads, AI insights). 2. Referral and affiliate commissions earned. 3. Digital content that has been delivered. 4. Any charges incurred due to user error or misuse.
For any questions or assistance regarding refunds, please contact our support team on WhatsApp at 7636896791. We are committed to resolving your concerns promptly.
We are committed to providing a seamless and fair experience. If you encounter any issues, our support team is here to assist you.
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